Incidents can be closed either of the two ways as described below.
- Incidents that do not require an investigation process can be closed by providing appropriate recommended actions and assigning them to authorized users with a due date for closure. Once all the actions are closed, the system automatically moves the status of the Incident from Open to Closed.
- Incidents that require investigation can be closed at the end of Step 5 only. Once all the recommended actions in Step 4 are completed, reviewed and closed, the system automatically moves the status of the Incident from Open to Closed.
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